Wholesale and retail sale of aluminium and stainless steel

  • Vilnius: +370 5 2032584 -
  • Kaunas: +370 37 328200 -
  • Tallinn: +372 527 2916

Delivery rules

Item guarantees

The guarantee of the quality of goods and the term of usability
The Seller provides a fixed-term guarantee of the quality of goods for a certain category of goods the exact term of which or other provisions are provided in the description of such goods in the internet shop www.mvsteelgroup.lt and are detailed in the guarantee certificate of the item.
In case the Seller does not provide the quality guarantee for certain kinds of the goods, the guarantee shall be valid which is provided by the corresponding legal acts.
In those cases, when, with reference to the legal acts, a certain term of usability is established for certain goods, the Seller undertakes to sell such goods to the Buyer so that the Buyer is really able to use such goods till the end of usability term.

Return and exchange of goods

The defects of the sold goods shall be eliminated, non-quality goods shall be exchanged or returned following the Rules of the return and exchange of the items approved by the decree No. 217 of June 29, 2001 of the minister of economy “Regarding the confirmation of the rules of the return and exchange of the items”.
The Buyer has the right to return the goods informing the Seller about this in written (via e-mail, indicating the item to be returned and its order number) not later than in 7 (seven) working days from the day of the delivery of the item.

When the Buyer returns the goods, the following terms have to be followed:

  • The item to be returned has to be in an original neat package;
  • The item has to be not damaged by the Buyer;
  • The item has to be of its original appearance of the product (full labels, protective tapes present, etc.) (this clause is not applied in case the Buyer returns a non-quality item);
  • The item to be returned has to be of the same set as was received by the Buyer;
  • When the item is returned, it is necessary to provide the document of its purchasing, guarantee certificate (if it was issued) and
  • The completed return document indicated in the clause of the Rules.

The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the order of the return of goods indicated in this article.

The goods to be returned can be delivered by the Buyer to the address: Nemajūnų g. 19B, LT-52449 Kaunas; Titnago St. 12, Vilnius; Laevastiku 3s, Põhja-Tallinna linnaosa,Tallinn, Harjumaa, in the working days from 8.00 to 17.00, or to send using the services of the selected carrier or the one suggested by the Seller. In case when the item is returned with reference to the Buyer’s right of the return of goods provided in these rules, the expenses of the return of goods fall to the Buyer. The tariffs of the return of goods, applied by the Seller, are the same as when buying the goods and are presented in the section “Transport tariffs“. When a wrong or non-quality item is received, the Seller undertakes to take such goods, to exchange them with analogous goods and to cover the expenses of the return of goods. In case the Seller does not have analogous goods, the Seller returns the money paid by the Buyer to the Buyer.

The return and exchange of goods shall be executed with reference to “The rules of the return and exchange of the items“ approved by the decree No. 217 of June 29, 2001 of the minister of economy, and “The rules of the sale of items and service provision when the agreements are concluded by using the communication means“ approved by the decree No. 258 of August 17, 2001 of the minister of economy.

 

Delivery terms of goods

The delivery price of the item depends on the amount and weight of the purchased goods.

The place of the delivery/taking of goods can be selected in step 3 of the shopping-bag ordering.

* Enter the delivery address of goods by selecting the delivery of goods to your home in step 3 of the shopping-bag.

* Delivery of goods to the Curonian Spit – additional fee of 22€.

The Seller reserves the right to change the transportation fees with reference to the sum of the order, dimensions of the item and the place of delivery.